News: Incident report
Reference Number: PROEN/NOC/282/2020
Date of issue: 29 July 2020
Report reference: -
Incident: Colocation service disruption issue
Failure by: Facility service management/building management
Colocation service unstable facilities
CHWS (Chilled Water Supply) of building facility had issued impact to temperature overheating resulted to the UPS did not supply electricity made the Core Network devices and servers down.
00:38 – 05:18 am Chiller had issued
06:04 – 06:17 am Electrical system in 1802 room failed
06:17 – 06:33 am Electrical system in 1801 room failed
07:27 am Temperature back to normal
06:17 – 06:38 am Core Network devices down
07:07 – 08:20 am Network service restoration process
Waiting Facility service management report.
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